Refund Policy
30-Day Refund Agreement
We offer a 30-day refund agreement (Counted from the date the goods are signed for). You are entitled to a refund of your RattanTree product, as long as the product is in a new and/or resellable condition with all the packaging and tags intact. The refund policy applies to products purchased directly from the RattanTree website.
We are unable to process a refund for the following Products：
- Products that are deemed to be damaged on purpose/unmaintained/not returned in a resellable condition.
- Products subject to normal wear and tear.
- There is no proof of purchase.
- Beyond the 30 days expires (Counted from the date the goods are signed for).
How to Apply for a Refund?
Contact us at support@rattantree.com to request a return. Please state your name, order number, and reason(s) for return. The returns address for unwanted items can be found on the Returns Authorization Form that we will send you once your return request has been accepted. For more information about how to return, you can look through our Returns & Exchanges. After receiving your return(s), we will automatically process the refund
All returns will be inspected upon arrival by us. If found the item arrives back damaged due to the customer's poorly boxing/packing your returned item, this will affect your refund amount. Severely damaged goods arriving back to us due to poor customer boxing/packaging may even result in getting no refund at all.
Please note that the return process involves several stages, so please be patient in awaiting your refund. Generally following the date of arrival at our warehouse, this process is approximately 5 to 7 business days to receive a return, inspect, re-stock, issue refund to the original form of payment. Purchases made with credit cards and PayPal are issued back through the same method of payment.
NOTE: For items that arrive damaged or are defective, YOU SHOULD provide video/photos to support your claim that the item arrived damaged or is malfunctioning. If a customer refuses to or fails to send photos/video of a claimed malfunctioning/damaged item, this will affect your refund amount and the customer is solely responsible for shipping it back.
Refunds through credit cards and PayPal usually take up to 7 days but could vary by merchant or banking institution.
If the return request for a damaged/defective item can be fixed with simple parts and support, we can provide the option of free replacement part(s) and advice on how to repair your item if the customer finds that to be the easier solution so you don't have to fuss with shipping a large bulky item back.